Refund Policy
When refunds apply, how to request one, and what happens after. Last updated April 16, 2026.
When refunds apply
Technical failures or billing errors. Contact us within 14 days of the transaction.
When they don't
Change of mind after the website has been generated and delivered.
How long it takes
Reviewed in 3-5 business days, issued within 3 more, then 5-7 for your bank to post it.
1. Policy overview
At ProfileToWeb, we strive to ensure our customers are satisfied with our services. Because we offer digital services with immediate generation of website assets, our refund policy is designed to be fair to both our users and the operational costs of our platform.
2. Subscription plans
Most of our paid plans are offered on a monthly or annual subscription basis. You may cancel your subscription at any time through your dashboard. Upon cancellation, you will continue to have access to the service until the end of your current billing cycle, and no further charges will be made.
3. Eligibility for refund
Refunds are typically only granted in cases of technical failure or billing errors. If you believe you have been charged in error or the service was not delivered as promised due to a platform bug, please contact our support team within 14 days of the transaction.
4. Contact support
To request a refund or if you have any questions about this policy, please reach out to us at hello@profiletoweb.com. We aim to review all requests within 3-5 business days.
5. How long a refund takes
Once a refund is approved, we issue it to the original payment method within 3 business days. Your bank or card issuer then takes its own time to post it to your account — usually 5-7 business days, and up to 10 for some international cards. We will send you the refund reference as soon as it is issued so you can trace it with them if it has not arrived.
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